Terms of Service

Effective Date: April 15, 2026  |  Last Updated: April 15, 2026

1. Acceptance of Terms

Welcome to Punch Pizza, operated through our website located at punchs-pizz.click (the "Website"). These Terms of Service ("Terms," "Agreement") govern your access to and use of the Website, our online ordering platform, and all related services, content, features, and functionality offered by Punch Pizza (collectively, the "Services").

By visiting the Website, creating an account, placing an order, subscribing to communications, or otherwise interacting with any aspect of our Services, you ("User," "Customer," "you," or "your") agree to be legally bound by these Terms. If you do not agree to these Terms in their entirety, you must immediately cease using the Website and our Services.

These Terms apply to all visitors, customers, registered users, and any other persons who access or use the Services. Your continued use of the Website following any posted modifications to these Terms constitutes your acceptance of those modifications.

If you are using the Services on behalf of a business entity, organization, or other legal person, you represent and warrant that you have the authority to bind such entity to these Terms, and references to "you" shall include both you individually and that entity.

2. Description of Services

Punch Pizza is a food service business that provides customers with the ability to browse our menu, place orders for pizza and related food and beverage items, and arrange for delivery or in-store pickup of such orders. Our Services include, but are not limited to:

• Online menu browsing and food ordering capabilities
• Order customization and special request submission
• Online payment processing for food orders
• Delivery and/or carry-out order coordination
• Promotional offers, loyalty programs, and discount communications
• Customer account creation and management
• Customer support and inquiry handling
• Email and SMS communications related to orders and promotions

Punch Pizza reserves the right, in its sole discretion, to modify, suspend, discontinue, or restrict access to any portion of the Services at any time, with or without notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation.

The Services are intended solely for personal, non-commercial use by individuals who are legally permitted to enter into binding contracts under applicable law. Our food and beverage offerings are subject to availability, and we reserve the right to limit quantities or refuse service at our discretion.

3. Eligibility and User Representations

To use our Services, you must meet the following eligibility requirements:

• You must be at least eighteen (18) years of age, or the age of majority in your jurisdiction, whichever is greater.
• You must have the legal capacity to enter into a binding agreement.
• You must not be prohibited from using the Services under any applicable law or regulation of the United States or any other jurisdiction.
• You must provide accurate, current, and complete information during any registration or ordering process.

By using the Services, you represent and warrant that you satisfy all of the above eligibility requirements. Punch Pizza reserves the right to terminate or suspend your access to the Services if we determine, in our sole discretion, that you do not meet these requirements or that you have provided false or misleading information.

4. User Account and Registration

Certain features of our Services may require you to create a user account. When creating an account, you agree to:

• Provide accurate, truthful, current, and complete registration information as prompted by any account registration form.
• Maintain and promptly update your account information to keep it accurate and current.
• Maintain the confidentiality of your account credentials, including your password.
• Accept full responsibility for all activities that occur under your account.
• Notify Punch Pizza immediately at [email protected] if you discover or suspect any unauthorized use of your account or any security breach.

Punch Pizza will not be liable for any loss or damage arising from your failure to comply with the above obligations. You may not transfer, assign, or otherwise share your account with any other person. Each account is intended for use by a single individual.

5. User Obligations and Prohibited Activities

Your use of the Services must comply with all applicable federal, state, and local laws and regulations of the United States. You agree to use the Services only for lawful purposes and in a manner consistent with these Terms.

5.1 General Obligations

You agree to:

• Provide accurate and complete information in all interactions with the Services, including during order placement.
• Pay all charges incurred through your account at the prices in effect when such charges are incurred, including applicable taxes and delivery fees.
• Promptly notify us of any changes to your contact or payment information.
• Treat our staff, delivery personnel, and customer service representatives with respect and courtesy.

5.2 Prohibited Activities

You expressly agree that you will NOT engage in any of the following prohibited activities:

• Fraudulent Conduct: Placing fraudulent, false, or misleading orders; using stolen, unauthorized, or fraudulent payment methods; chargebacks made in bad faith.
• System Interference: Attempting to gain unauthorized access to any portion of the Website, its servers, or any systems or networks connected to the Services; probing, scanning, or testing the vulnerability of any system or network.
• Data Harvesting: Using automated tools, bots, scrapers, spiders, or similar technologies to collect, extract, or harvest data or content from the Website without prior written permission.
• Impersonation: Impersonating any person or entity, including Punch Pizza employees or representatives, or falsely stating or misrepresenting your affiliation with any person or entity.
• Malicious Code: Uploading, transmitting, or distributing any virus, malware, spyware, Trojan horse, or other harmful or disruptive computer code or program.
• Harassment: Harassing, threatening, intimidating, or abusing any other user, our staff, or any third party in connection with the Services.
• Unauthorized Commercial Use: Using the Services for any unauthorized commercial purpose, including reselling food items purchased through our platform without express written authorization.
• Circumvention: Attempting to circumvent, disable, or interfere with any security-related features of the Website or any features that prevent or restrict use or copying of content.
• Reverse Engineering: Decompiling, disassembling, reverse engineering, or otherwise attempting to derive source code from any software or technology used in connection with the Services.
• Legal Violations: Engaging in any conduct that violates applicable federal, state, or local law, including consumer protection laws, food safety regulations, and laws governing electronic commerce.

Punch Pizza reserves the right to investigate any suspected violations of these prohibitions and to take appropriate legal action, including referral to law enforcement authorities, as well as immediate termination of your access to the Services.

6. Orders, Pricing, and Availability

All orders placed through the Website are subject to acceptance by Punch Pizza. We reserve the right to refuse or cancel any order for any reason, including but not limited to: product unavailability, errors in pricing or product descriptions, or identification of fraudulent or suspicious activity.

Prices displayed on the Website are in United States Dollars (USD) and are subject to change without prior notice. Any applicable sales tax, delivery fees, and service charges will be disclosed at checkout prior to order confirmation. You are responsible for all charges associated with your order, including applicable taxes as required by state and local tax laws.

In the event that a pricing error occurs on the Website, Punch Pizza reserves the right to cancel orders placed at the incorrect price and will notify you promptly. We are not obligated to fulfill orders placed at erroneous prices.

Menu items, ingredients, and availability may vary and are subject to change at any time. Punch Pizza makes no guarantee that any specific item will be available at the time of your order. Customers with food allergies or dietary restrictions are strongly encouraged to contact us directly at [email protected] before placing an order.

7. Payment Terms

By placing an order through our Website, you authorize Punch Pizza and/or our designated payment processors to charge your selected payment method for the total amount of your order, including all applicable taxes and fees.

We accept various payment methods as indicated on the Website at the time of checkout. All payment information is processed through secure, encrypted payment gateways. Punch Pizza does not store complete credit or debit card information on its own servers.

You represent and warrant that:

• You have the legal right to use any payment method you provide.
• The payment information you provide is accurate and complete.
• You will notify us of any changes to your payment information.

Refunds and cancellations are subject to our separate Refund Policy, which is incorporated herein by reference. Generally, orders that have already been prepared may not be eligible for a full refund. Please contact us as soon as possible if you need to modify or cancel an order.

8. Delivery and Pickup

Delivery services are available within designated service areas as determined by Punch Pizza. Delivery times are estimates only and may be affected by factors beyond our control, including traffic, weather conditions, and order volume. Punch Pizza shall not be liable for delays in delivery.

You are responsible for providing accurate delivery address information. Punch Pizza shall not be responsible for failed deliveries resulting from incorrect or incomplete address information provided by the customer.

For pickup orders, you agree to collect your order within a reasonable time following notification that your order is ready. Punch Pizza shall not be responsible for any decline in food quality resulting from failure to collect your order in a timely manner.

9. Intellectual Property Rights

The Website and all of its content, features, and functionality — including but not limited to text, graphics, logos, images, photographs, menu designs, software, audio clips, video clips, data compilations, and the selection and arrangement thereof — are the exclusive property of Punch Pizza and/or its licensors and are protected by United States and international copyright, trademark, trade dress, patent, trade secret, and other intellectual property laws.

The Punch Pizza name, logo, and all related marks, names, slogans, and trade dress are trademarks of Punch Pizza. You may not use, reproduce, copy, display, modify, or distribute any of our trademarks or service marks without our prior written consent. Nothing in these Terms grants you any license or right to use any trademark, service mark, or logo belonging to Punch Pizza.

Subject to your compliance with these Terms, Punch Pizza grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website and Services solely for your personal, non-commercial use of placing food orders and related lawful activities. This license does not include the right to:

• Reproduce, distribute, publicly display, or publicly perform any content from the Website;
• Modify, create derivative works from, or adapt any content from the Website;
• Use any content from the Website for any commercial purpose;
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices on the Website.

Any unauthorized use of our intellectual property is strictly prohibited and may constitute a violation of federal and state trademark laws, copyright laws, and other applicable regulations, including the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PUNCH PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT;
• ANY WARRANTY REGARDING THE ACCURACY, RELIABILITY, TIMELINESS, OR COMPLETENESS OF ANY INFORMATION OR CONTENT AVAILABLE THROUGH THE SERVICES;
• ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• ANY WARRANTY REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF ANY FOOD PRODUCTS ORDERED THROUGH THE SERVICES FOR ANY PARTICULAR DIETARY REQUIREMENT OR RESTRICTION.

Some jurisdictions do not allow the disclaimer of certain warranties, so some of the above disclaimers may not apply to you. In such jurisdictions, our warranties are limited to the minimum extent permitted by applicable law.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL PUNCH PIZZA, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF THE SERVICES;
• ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• ANY CONTENT POSTED BY THIRD PARTIES ON THE WEBSITE;
• ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF PUNCH PIZZA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ANY CASE, THE TOTAL AGGREGATE LIABILITY OF PUNCH PIZZA TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) ONE HUNDRED UNITED STATES DOLLARS ($100.00), OR (B) THE TOTAL AMOUNT PAID BY YOU TO PUNCH PIZZA IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The limitations of liability set forth above are fundamental elements of the basis of the bargain between Punch Pizza and you. The Services would not be provided without such limitations, and you agree that such limitations are reasonable.

12. Indemnification

You agree to defend, indemnify, and hold harmless Punch Pizza and its owners, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation;
• Your use of the Services, including any orders placed through the Website;
• Your violation of any third-party right, including any intellectual property right, privacy right, or contractual obligation;
• Any content, information, or materials you submit, post, or transmit through the Services;
• Your fraud, willful misconduct, or gross negligence;
• Any dispute between you and another user or third party in connection with the Services.

Punch Pizza reserves the right to assume exclusive control of the defense of any matter subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defenses.

13. Third-Party Links and Services

The Website may contain links to third-party websites, applications, or services that are not owned or controlled by Punch Pizza. These links are provided for your convenience only. Punch Pizza has no control over the content, privacy practices, or policies of any third-party websites or services and does not assume any responsibility or liability therefor.

We strongly encourage you to review the terms of service and privacy policies of any third-party website or service you visit. The inclusion of any link on our Website does not imply endorsement, sponsorship, or approval by Punch Pizza of the linked website or service.

14. Privacy and Data Collection

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information in connection with the Services. By using the Services, you consent to the data practices described in our Privacy Policy.

To the extent you are a resident of California, your rights with respect to your personal information are additionally governed by the California Consumer Privacy Act of 2018 (CCPA) as amended by the California Privacy Rights Act of 2020 (CPRA), including any subsequent amendments or regulations promulgated thereunder.

Punch Pizza complies with applicable federal privacy and data security laws, including regulations enforced by the Federal Trade Commission (FTC) under the Federal Trade Commission Act, 15 U.S.C. §§ 41-58.

15. Food Safety and Allergen Notice

Punch Pizza takes food safety seriously and complies with applicable federal and state food safety regulations, including those established by the United States Food and Drug Administration (FDA) and applicable state health department regulations.

By placing an order, you acknowledge and accept the inherent risks associated with food allergies and agree that Punch Pizza shall not be held liable for allergic reactions or other adverse food-related incidents that may occur as a result of consuming our products, except to the extent such liability cannot be waived under applicable law.

16. Governing Law and Jurisdiction

These Terms and any dispute, controversy, or claim arising out of or relating to these Terms, their formation, validity, breach, or termination, or your use of the Services, shall be governed by and construed in accordance with the laws of the United States and applicable state law, without giving effect to any choice-of-law or conflict-of-law rules that would cause the application of the laws of any other jurisdiction.

Subject to the dispute resolution provisions set forth in Section 17 below, you agree that any legal action or proceeding arising under or relating to these Terms shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States, and you hereby irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection to the exercise of jurisdiction over you by such courts.

These Terms shall be construed in accordance with applicable provisions of the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq., to the extent applicable, as well as consumer protection laws enforced by the Federal Trade Commission.

17. Dispute Resolution and Arbitration

17.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact Punch Pizza at [email protected] and provide a written description of the dispute, your name and contact information, and the specific relief you are seeking. You and Punch Pizza agree to negotiate in good faith to resolve the dispute informally for a period of thirty (30) days following receipt of the written notice. If the dispute is not resolved within that period, either party may proceed with formal dispute resolution as set forth below.

17.2 Binding Arbitration

EXCEPT AS PROVIDED BELOW, ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES THAT CANNOT BE RESOLVED INFORMALLY SHALL BE FINALLY RESOLVED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) IN ACCORDANCE WITH ITS CONSUMER ARBITRATION RULES THEN IN EFFECT.

The arbitration shall be conducted in English. The arbitrator shall have the authority to award any remedy that would be available in a court of competent jurisdiction. The arbitration award shall be final and binding upon the parties and may be entered as a judgment in any court of competent jurisdiction.

17.3 Class Action Waiver

YOU AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, COLLECTIVE, REPRESENTATIVE, OR CONSOLIDATED ACTION. YOU EXPRESSLY WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

17.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened harm to intellectual property rights, confidentiality, or other urgent matters. Claims for such relief shall not be subject to the arbitration provisions of this Section.

18. Term and Termination

These Terms shall remain in full force and effect for so long as you access or use the Services. Punch Pizza reserves the right, in its sole discretion and without prior notice, to:

• Terminate or suspend your access to all or any portion of the Services at any time for any reason, including for violation of these Terms;
• Delete your account and any associated data in accordance with our Privacy Policy;
• Refuse service to any person for any lawful reason.

You may terminate your account at any time by contacting us at [email protected]. Upon termination, your right to use the Services will immediately cease.

The following provisions shall survive termination of these Terms: Intellectual Property Rights (Section 9), Disclaimer of Warranties (Section 10), Limitation of Liability (Section 11), Indemnification (Section 12), Governing Law and Jurisdiction (Section 16), Dispute Resolution and Arbitration (Section 17), and any other provisions that by their nature should survive termination.

19. Changes to Terms

Punch Pizza reserves the right to modify, update, or replace these Terms at any time in its sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where reasonably practicable, provide additional notice such as an email notification to registered users or a prominent notice on the Website.

Your continued use of the Services after any posted modifications to these Terms constitutes your binding acceptance of the revised Terms. If you do not agree to any revised Terms, you must immediately discontinue your use of the Services and, if applicable, close your account.

We encourage you to review these Terms periodically to stay informed of any updates. The most current version of these Terms will always be available at punchs-pizz.click.

20. Electronic Communications

By using the Services, you consent to receive electronic communications from Punch Pizza, including order confirmations, receipts, promotional materials, and notices regarding changes to our policies. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

If you wish to opt out of promotional electronic communications, you may do so by following the unsubscribe instructions included in any such communication or by contacting us at [email protected]. Please note that even after opting out of promotional communications, you will continue to receive transactional communications related to your orders and account.

21. Force Majeure

Punch Pizza shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, labor disputes, governmental actions, power outages, internet service disruptions, or other events of force majeure.

In the event of such circumstances, Punch Pizza will use commercially reasonable efforts to resume performance as soon as practicable and will notify customers of significant service interruptions through the Website or other available communication channels.

22. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, unlawful, void, or for any reason unenforceable, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions. The invalid or unenforceable provision shall be replaced with a valid provision that most closely approximates the intent and economic effect of the original provision to the maximum extent permitted by applicable law.

No waiver by Punch Pizza of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by Punch Pizza to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

23. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices, policies, or guidelines published by Punch Pizza on the Website, constitute the entire and exclusive agreement between you and Punch Pizza with respect to the Services and supersede all prior agreements, representations, warranties, and understandings, whether oral or written, between you and Punch Pizza relating to the subject matter hereof.

No oral or written information or advice given by Punch Pizza or its authorized representatives shall create a warranty or otherwise alter the terms of this Agreement unless expressly incorporated herein in a written amendment signed by an authorized representative of Punch Pizza.

24. Assignment

You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms without the prior written consent of Punch Pizza. Any purported assignment in violation of this restriction shall be null and void. Punch Pizza may freely assign, transfer, or delegate any or all of its rights and obligations under these Terms without restriction and without notice to you.

25. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, or if you need to contact us for any reason related to the Services, please reach out to us using the information below: